Refund & Cancellation Policy

Custom-Stitched Items

Most GownLink gowns and communion dresses are made to your individual measurements. Because of this, we're unable to accept returns or refunds for sizing or personal preference once stitching has begun. We strongly encourage a video call with our team before ordering to confirm your measurements — we offer this specifically to avoid fit issues.

Order Cancellations

Orders can be cancelled within 24 hours of placement, before cutting and stitching begins. Once production has started, the order can no longer be cancelled.

Defective or Incorrect Items

If you receive a faulty item or the wrong product, please contact us within 2 days of delivery at gownlink@gmail.com or WhatsApp, with photos or a short video of the issue. We'll always work with you directly to resolve it — through a replacement, repair, partial refund, or full refund, depending on the situation.

For International Customers

We understand that returning a defective item to India can be costly. For international orders, we'll typically resolve issues through photo/video verification and a partial refund, replacement part, or credit note, rather than requiring the item to be shipped back — we'll agree on the best solution together.

Refund Timing

Approved refunds are processed within 2–3 days of resolution and credited via your original payment method — typically 7–10 working days to reflect for online payments.